Patient Reviews
4.8
Based on 261 reviews
Went in for eye exam, they said I needed cataract surgery. OK. Had surgery, reading vision improved waited appropriate time before getting new prescription. I was still having problems with distance so they did YAGS. Over 6 months later, still having distance problem. I worked 10 years with Visual Impaired students and do not trust them enough to go back.
Update: thanks to Dr. Borel for working with me and addressing my problems. Hopefully we are are the right track.
Update: thanks to Dr. Borel for working with me and addressing my problems. Hopefully we are are the right track.
Every time I have been here with an "appointment" I always still have to wait 45+ mins to been seen. They seem to always over book patients. I don't understand why they even make Appointments. They need a new appointment staff!!
Staff was very professional, kind, thorough and helpful! Looking forward to future visits!
Went on appointment to get a DBQ & Nexus letters done for VA claim and they wouldn't write my letter because they say they don't take my United healthcare or my VA medical insurance. Man what a kick in the teeth and I'm a USAF VETERAN that need the letter done buy doctor that diagnosed my condition. It's just a letter that the diagnosing doctor only can write. So out done, bad enough serving your country even worse when the eye doctor that diagnosed you and did your Lazer percedure want even write a letter on a piece of paper for you!!!!!!! PS(When I came to your office for a scheduled visit you should've just wrote me a Nexus letter for free just because I'm your patient and also a paying patient.The Nexus letter was your responsibility and used at va claims for va claims. You diagnosed my Glaucoma and did my Lazer percedure.It's sad that you told me to leave just because you no longer take my insurance.
Response from the owner:Thank you for your feedback. First and foremost, we want to express our deep appreciation for your service. We truly value the opportunity to care for our veterans and are always honored to be part of their healthcare team.
To clarify, in order to accurately and ethically complete the paperwork you've requested—such as DBQ and Nexus letters—we are required to have a current eye exam on file. It's been several years since your last visit, and without an up-to-date exam, we cannot provide clinical documentation or forms related to your vision or eye condition.
While we are not currently in-network with your insurance, we would still be glad to see you and provide the care and updated records you need. Our goal is never to turn anyone away, but to ensure that any medical forms we complete are based on current, accurate evaluations.
We understand your frustration and would be happy to discuss your options if you'd like to schedule an updated exam. Please feel free to call our office—we're here to help.
Do not make the mistake of purchasing your glasses from 20/20 Optics at Shreveport Eye Specialists unless you are seeking absolute incompetence. In that case, look no further, for you have found the masters of remarkable ineptitude in the field of eyeglasses. Two months of back-and-forth with 20/20 Optics and I still have yet to receive the correct pair of glasses. 20/20 Optics has done everything except place an order for the correct combination of frames and lenses.
As a testament to 20/20 Optics' gross ineptitude, I am currently wearing their third failed attempt at ordering the correct glasses, and am eagerly awaiting the fourth attempt, which I dare say will also be a failure. What a challenge it must be to enter the correct numbers from the given prescription into the system and place the order. If somehow this remarkable feat is achieved, expect the lenses to be scratched. Spare yourself the (literal) headache of not being able to see due to 20/20 Optics!
Edit: If 20/20 Optics spent as much time working as they do responding to Google reviews, they would’ve made the glasses right the first time.
As a testament to 20/20 Optics' gross ineptitude, I am currently wearing their third failed attempt at ordering the correct glasses, and am eagerly awaiting the fourth attempt, which I dare say will also be a failure. What a challenge it must be to enter the correct numbers from the given prescription into the system and place the order. If somehow this remarkable feat is achieved, expect the lenses to be scratched. Spare yourself the (literal) headache of not being able to see due to 20/20 Optics!
Edit: If 20/20 Optics spent as much time working as they do responding to Google reviews, they would’ve made the glasses right the first time.
Response from the owner:We’re truly sorry to hear about your experience with our optical department. Our 5-star team strives to provide high-quality eyewear and attentive service, and it’s disappointing to know we did not meet your expectations.
We understand how important it is to receive glasses that fit comfortably and provide clear vision, and our staff has worked diligently to remake your lenses multiple times to ensure you are satisfied. While this process has taken longer than anticipated, please know our intention has always been to resolve the issue and provide you with eyewear that meets your needs.
We appreciate your feedback.
Haven't seen Dr. Van Norman in many years!! Started having issues and had no problem getting an appointment. His staff were very friendly and helpful. They all answered my questions and concerns.
Good honey white time. Good experience.
Dr. Van Norman & all of his staff members were excellent. My procedure: cataract removals & LASIX was completely pain free & I have terrific results. Thank you all!
Fast service, friendly staff, I have no complaints
