Patient Reviews
4.9
Based on 224 reviews
(NEW INFO ADDED IN RESPONSE) Twice now has closed early so when I show up to pick up contacts, no one is there. It’s very inconvenient when I leave work early with two small children and no one is there when they say they are supposed to be. Please keep someone there until 5pm when you close!!!******It won't let me reply to you, but for some clarification:-The hours online say until 5pm, the hours on your door say until 5pm, and other patients were there with me trying to pick up their contacts/glasses on both occasions. So your explanation of "we tell our patients we close at 4:30" hasn't been working (or isn't real).-Lastly, when I arrived, it was technically 4:28pm and the doors were already locked and the lights off. You didn't leave at 4:30. You left earlier. I'm nitpicking because your responded like I arrived after your closing hours, but you leave whenever you feel like it. Which is fine, but don't be surprised when people are unhappy for leaving work early to pick up something from a retail shop that doesn't stay open as long as it says it will. Thank you for your reponse.*******
Response from the owner: Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced when trying to pick up your contacts. We understand how frustrating it can be to leave work early with small children only to find the office closed.To clarify, when we contact patients to let them know their contacts are ready, we do inform them that our optical department hours are 8:30 AM to 4:30 PM Monday through Thursday and until 1:00 PM on Fridays. These hours are designed to accommodate patients who need service during pick-ups.After reviewing your concern, our team reached out to offer a resolution, including mailing your contacts directly to you. We encourage you to contact us at your earliest convenience so we can ensure our scheduling works seamlessly with your pickup needs.
Best experience I have ever had at an eye doctor. Dr. Van Norman took the time to listen and advised me on the best route to take with my eyes and the surgery turned out great!
A very quick and easy experience! Everyone was extremely friendly, helpful and efficient. I have used many eye care providers and never found any of them that felt as professional and customer/patient focused. I have found my forever eye care home. Thank you all so much!
Dr Rachel Meyer-Borel and her incredibly friendly and accomplished crew are a breath of fresh air. I've been wearing glasses since 1966. 58 years. I don't think I've ever had a better experience. Fast, considerate, thorough, relaxed, and professional. The doc is very personable and great to work with. I was completely satisfied with my exam and I highly recommend Dr R.M-B and crew.You can find them at Shreveport Eye Specialists on Line Ave by the beautiful Giant Eye Ball.
Dr. Russ Van Norman and the staff at Shreveport Eye Specialists are AMAZING. They took care of me and they were so patient with me making sure that I understood everything that they were doing. I would highly recommend them.
