Went on appointment to get a DBQ& Nexus letters done for VA claim and they wouldn't write my letter because they say they don't take my United healthcare or my VA medical insurance. Man what a kick in the teeth and I'm a USAF VETERAN that needs the letter done buy doctor that diagnosed my condition. It's just a letter that the diagnosing doctor only can wright. So out done, bad enough serving your country even worse when the eye doctor that diagnosed you and did your Lazer percedure want even writ a letter on a piece of paper for you!!!!!!! PS(When I came to your office for a scheduled visit you should've just wrote me a Nexus letter for free just because I'm your patient and also a paying patient.The Nexus letter was your responsibility and used at va claims for va claims. You diagnosed my Glaucoma and did my Lazer percedure.It's sad that you told me to leave just because you no longer take my insurance.
Response from the owner:Thank you for your feedback. First and foremost, we want to express our deep appreciation for your service. We truly value the opportunity to care for our veterans and are always honored to be part of their healthcare team.
To clarify, in order to accurately and ethically complete the paperwork you've requested—such as DBQ and Nexus letters—we are required to have a current eye exam on file. It's been several years since your last visit, and without an up-to-date exam, we cannot provide clinical documentation or forms related to your vision or eye condition.
While we are not currently in-network with your insurance, we would still be glad to see you and provide the care and updated records you need. Our goal is never to turn anyone away, but to ensure that any medical forms we complete are based on current, accurate evaluations.
We understand your frustration and would be happy to discuss your options if you'd like to schedule an updated exam. Please feel free to call our office—we're here to help.