Update #2: After four business days, four phone calls, and stopping by in person, finally got a call back. No record in my chart that my symptoms were documented or cleared at all. No check for the one thing that absolutely needs to be checked before prescribing those drops. What a joke.

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Update: Doctor prescribed two different eye drops which both caused eye pain and severe blurry vision. I tried for nearly a week to get ahold of someone by phone about that, and I even stopped by in person after my calls were not returned, but the only info I could get from the doctor was "I wouldn't have prescribed them if I thought there would be an issue." No instructions on whether or not to discontinue them, no explanation about whether or not the side effects were expected or temporary, no guidance at all. Multiple messages left over multiple days, no calls returned. No confirmation that they even checked for what the paperwork for the drops warned that they needed to check for.

Spend your money elsewhere!

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The doctor was more interested in lecturing me about the perils of online glasses than listening to my actual symptoms and my reason for visiting in the first place. They did not give me a chance to explain what vision issues I was having before they rushed me through a standard exam and ushered me out. My issues remain unresolved.

They also insisted on calling in a prescription to an out-of-town pharmacy, which then charged me for shipping. I was given no choice to use my preferred pharmacy, so I can only conclude they somehow profit off that relationship. They also tried to have me pay an inflated in-person price for OTC eye treatment that I already owned.

Went in for eye exam, they said I needed cataract surgery. OK. Had surgery, reading vision improved waited appropriate time before getting new prescription. I was still having problems with distance so they did YAGS. Over 6 months later, still having distance problem. I worked 10 years with Visual Impaired students and do not trust them enough to go back.
Update: thanks to Dr. Borel for working with me and addressing my problems. Hopefully we are are the right track.

Every time I have been here with an "appointment" I always still have to wait 45+ mins to been seen. They seem to always over book patients. I don't understand why they even make Appointments. They need a new appointment staff!!

Staff was very professional, kind, thorough and helpful! Looking forward to future visits!

Went on appointment to get a DBQ & Nexus letters done for VA claim and they wouldn't write my letter because they say they don't take my United healthcare or my VA medical insurance. Man what a kick in the teeth and I'm a USAF VETERAN that need the letter done buy doctor that diagnosed my condition. It's just a letter that the diagnosing doctor only can write. So out done, bad enough serving your country even worse when the eye doctor that diagnosed you and did your Lazer percedure want even write a letter on a piece of paper for you!!!!!!! PS(When I came to your office for a scheduled visit you should've just wrote me a Nexus letter for free just because I'm your patient and also a paying patient.The Nexus letter was your responsibility and used at va claims for va claims. You diagnosed my Glaucoma and did my Lazer percedure.It's sad that you told me to leave just because you no longer take my insurance.

Do not make the mistake of purchasing your glasses from 20/20 Optics at Shreveport Eye Specialists unless you are seeking absolute incompetence. In that case, look no further, for you have found the masters of remarkable ineptitude in the field of eyeglasses. Two months of back-and-forth with 20/20 Optics and I still have yet to receive the correct pair of glasses. 20/20 Optics has done everything except place an order for the correct combination of frames and lenses.

As a testament to 20/20 Optics' gross ineptitude, I am currently wearing their third failed attempt at ordering the correct glasses, and am eagerly awaiting the fourth attempt, which I dare say will also be a failure. What a challenge it must be to enter the correct numbers from the given prescription into the system and place the order. If somehow this remarkable feat is achieved, expect the lenses to be scratched. Spare yourself the (literal) headache of not being able to see due to 20/20 Optics!

Edit: If 20/20 Optics spent as much time working as they do responding to Google reviews, they would’ve made the glasses right the first time.

Haven't seen Dr. Van Norman in many years!! Started having issues and had no problem getting an appointment. His staff were very friendly and helpful. They all answered my questions and concerns.

Good honey white time. Good experience.

Dr. Van Norman & all of his staff members were excellent. My procedure: cataract removals & LASIX was completely pain free & I have terrific results. Thank you all!