Clinic: (318) 703-5655 Optical Shop: (318) 913-2020

8445 Line Avenue Suite 200 Shreveport, LA 71106

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(318) 703-5655

Location & Hours

8445 Line Avenue Suite 200 Shreveport, LA
(318) 703-5655
Mon – Thurs 8AM - 5PM | Fri 8AM - 2PM

20/20 Optical Shop

(318) 913-2020
Mon – Thurs 8AM - 5PM | Fri 8AM - 3PM
Water resources - Ecoregion

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Patient Reviews

4.8
Based on 260 reviews
Update #2: After four business days, four phone calls, and stopping by in person, finally got a call back. No record in my chart that my symptoms were documented or cleared at all. No check for the one thing that absolutely needs to be checked before prescribing those drops. What a joke.

----

Update: Doctor prescribed two different eye drops which both caused eye pain and severe blurry vision. I tried for nearly a week to get ahold of someone by phone about that, and I even stopped by in person after my calls were not returned, but the only info I could get from the doctor was "I wouldn't have prescribed them if I thought there would be an issue." No instructions on whether or not to discontinue them, no explanation about whether or not the side effects were expected or temporary, no guidance at all. Multiple messages left over multiple days, no calls returned. No confirmation that they even checked for what the paperwork for the drops warned that they needed to check for.

Spend your money elsewhere!

----

The doctor was more interested in lecturing me about the perils of online glasses than listening to my actual symptoms and my reason for visiting in the first place. They did not give me a chance to explain what vision issues I was having before they rushed me through a standard exam and ushered me out. My issues remain unresolved.

They also insisted on calling in a prescription to an out-of-town pharmacy, which then charged me for shipping. I was given no choice to use my preferred pharmacy, so I can only conclude they somehow profit off that relationship. They also tried to have me pay an inflated in-person price for OTC eye treatment that I already owned.
Response from the owner:Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.

Our goal at Shreveport Eye Specialists is to listen carefully to each patient’s concerns and provide clear explanations about exam findings and prescriptions. Sometimes adjustments to a prescription can take time for the eyes and brain to adapt, especially when there are changes that affect how objects appear or how near vision feels. That said, we always want our patients to feel heard and comfortable asking questions about their symptoms.

We would welcome the opportunity to review your concerns and make sure your vision needs are addressed. Please contact our office so we can discuss your experience and determine how we can help moving forward. Your feedback is important to us and helps us continue improving the care we provide.
Went in for eye exam, they said I needed cataract surgery. OK. Had surgery, reading vision improved waited appropriate time before getting new prescription. I was still having problems with distance so they did YAGS. Over 6 months later, still having distance problem. I worked 10 years with Visual Impaired students and do not trust them enough to go back.
Update: thanks to Dr. Borel for working with me and addressing my problems. Hopefully we are are the right track.
Response from the owner:Thank you for taking the time to share your experience. We were glad to have the opportunity to update your eye screening and to make an adjustment to your glasses.

If you have any additional concerns in the meantime, please feel free to contact our office and speak with our clinical team. Your vision and comfort are important to us, and we appreciate the opportunity to continue caring for you.
Every time I have been here with an "appointment" I always still have to wait 45+ mins to been seen. They seem to always over book patients. I don't understand why they even make Appointments. They need a new appointment staff!!
Staff was very professional, kind, thorough and helpful! Looking forward to future visits!
Went on appointment to get a DBQ & Nexus letters done for VA claim and they wouldn't write my letter because they say they don't take my United healthcare or my VA medical insurance. Man what a kick in the teeth and I'm a USAF VETERAN that need the letter done buy doctor that diagnosed my condition. It's just a letter that the diagnosing doctor only can write. So out done, bad enough serving your country even worse when the eye doctor that diagnosed you and did your Lazer percedure want even write a letter on a piece of paper for you!!!!!!! PS(When I came to your office for a scheduled visit you should've just wrote me a Nexus letter for free just because I'm your patient and also a paying patient.The Nexus letter was your responsibility and used at va claims for va claims. You diagnosed my Glaucoma and did my Lazer percedure.It's sad that you told me to leave just because you no longer take my insurance.
Response from the owner:Thank you for your feedback. First and foremost, we want to express our deep appreciation for your service. We truly value the opportunity to care for our veterans and are always honored to be part of their healthcare team.

To clarify, in order to accurately and ethically complete the paperwork you've requested—such as DBQ and Nexus letters—we are required to have a current eye exam on file. It's been several years since your last visit, and without an up-to-date exam, we cannot provide clinical documentation or forms related to your vision or eye condition.

While we are not currently in-network with your insurance, we would still be glad to see you and provide the care and updated records you need. Our goal is never to turn anyone away, but to ensure that any medical forms we complete are based on current, accurate evaluations.

We understand your frustration and would be happy to discuss your options if you'd like to schedule an updated exam. Please feel free to call our office—we're here to help.
Do not make the mistake of purchasing your glasses from 20/20 Optics at Shreveport Eye Specialists unless you are seeking absolute incompetence. In that case, look no further, for you have found the masters of remarkable ineptitude in the field of eyeglasses. Two months of back-and-forth with 20/20 Optics and I still have yet to receive the correct pair of glasses. 20/20 Optics has done everything except place an order for the correct combination of frames and lenses.

As a testament to 20/20 Optics' gross ineptitude, I am currently wearing their third failed attempt at ordering the correct glasses, and am eagerly awaiting the fourth attempt, which I dare say will also be a failure. What a challenge it must be to enter the correct numbers from the given prescription into the system and place the order. If somehow this remarkable feat is achieved, expect the lenses to be scratched. Spare yourself the (literal) headache of not being able to see due to 20/20 Optics!

Edit: If 20/20 Optics spent as much time working as they do responding to Google reviews, they would’ve made the glasses right the first time.
Response from the owner:We’re truly sorry to hear about your experience with our optical department. Our 5-star team strives to provide high-quality eyewear and attentive service, and it’s disappointing to know we did not meet your expectations.

We understand how important it is to receive glasses that fit comfortably and provide clear vision, and our staff has worked diligently to remake your lenses multiple times to ensure you are satisfied. While this process has taken longer than anticipated, please know our intention has always been to resolve the issue and provide you with eyewear that meets your needs.

We appreciate your feedback.
Haven't seen Dr. Van Norman in many years!! Started having issues and had no problem getting an appointment. His staff were very friendly and helpful. They all answered my questions and concerns.
Good honey white time. Good experience.
Dr. Van Norman & all of his staff members were excellent. My procedure: cataract removals & LASIX was completely pain free & I have terrific results. Thank you all!

Your Vision Is Our Focus!

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Privacy Policy

This privacy notice discloses the privacy practices for Shreveport Eye Specialists and our website; https://www.shreveporteyespecialists.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Sharing 

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

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We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links 

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 318-703-5655.

Jason Maloney
1 month ago
Update #2: After four business days, four phone calls, and stopping by in person, finally got a call back. No record in my chart that my symptoms were documented or cleared at all. No check for the one thing that absolutely needs to be checked before prescribing those drops. What a joke.

----

Update: Doctor prescribed two different eye drops which both caused eye pain and severe blurry vision. I tried for nearly a week to get ahold of someone by phone about that, and I even stopped by in person after my calls were not returned, but the only info I could get from the doctor was "I wouldn't have prescribed them if I thought there would be an issue." No instructions on whether or not to discontinue them, no explanation about whether or not the side effects were expected or temporary, no guidance at all. Multiple messages left over multiple days, no calls returned. No confirmation that they even checked for what the paperwork for the drops warned that they needed to check for.

Spend your money elsewhere!

----

The doctor was more interested in lecturing me about the perils of online glasses than listening to my actual symptoms and my reason for visiting in the first place. They did not give me a chance to explain what vision issues I was having before they rushed me through a standard exam and ushered me out. My issues remain unresolved.

They also insisted on calling in a prescription to an out-of-town pharmacy, which then charged me for shipping. I was given no choice to use my preferred pharmacy, so I can only conclude they somehow profit off that relationship. They also tried to have me pay an inflated in-person price for OTC eye treatment that I already owned.
Response from the owner:Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.

Our goal at Shreveport Eye Specialists is to listen carefully to each patient’s concerns and provide clear explanations about exam findings and prescriptions. Sometimes adjustments to a prescription can take time for the eyes and brain to adapt, especially when there are changes that affect how objects appear or how near vision feels. That said, we always want our patients to feel heard and comfortable asking questions about their symptoms.

We would welcome the opportunity to review your concerns and make sure your vision needs are addressed. Please contact our office so we can discuss your experience and determine how we can help moving forward. Your feedback is important to us and helps us continue improving the care we provide.
michelle chapman
2 months ago
Went in for eye exam, they said I needed cataract surgery. OK. Had surgery, reading vision improved waited appropriate time before getting new prescription. I was still having problems with distance so they did YAGS. Over 6 months later, still having distance problem. I worked 10 years with Visual Impaired students and do not trust them enough to go back.
Update: thanks to Dr. Borel for working with me and addressing my problems. Hopefully we are are the right track.
Response from the owner:Thank you for taking the time to share your experience. We were glad to have the opportunity to update your eye screening and to make an adjustment to your glasses.

If you have any additional concerns in the meantime, please feel free to contact our office and speak with our clinical team. Your vision and comfort are important to us, and we appreciate the opportunity to continue caring for you.
Stephen Rambin
3 months ago
Every time I have been here with an "appointment" I always still have to wait 45+ mins to been seen. They seem to always over book patients. I don't understand why they even make Appointments. They need a new appointment staff!!
Brittany Taylor
6 months ago
Staff was very professional, kind, thorough and helpful! Looking forward to future visits!
Gae Lewis
6 months ago
Went on appointment to get a DBQ & Nexus letters done for VA claim and they wouldn't write my letter because they say they don't take my United healthcare or my VA medical insurance. Man what a kick in the teeth and I'm a USAF VETERAN that need the letter done buy doctor that diagnosed my condition. It's just a letter that the diagnosing doctor only can write. So out done, bad enough serving your country even worse when the eye doctor that diagnosed you and did your Lazer percedure want even write a letter on a piece of paper for you!!!!!!! PS(When I came to your office for a scheduled visit you should've just wrote me a Nexus letter for free just because I'm your patient and also a paying patient.The Nexus letter was your responsibility and used at va claims for va claims. You diagnosed my Glaucoma and did my Lazer percedure.It's sad that you told me to leave just because you no longer take my insurance.
Response from the owner:Thank you for your feedback. First and foremost, we want to express our deep appreciation for your service. We truly value the opportunity to care for our veterans and are always honored to be part of their healthcare team.

To clarify, in order to accurately and ethically complete the paperwork you've requested—such as DBQ and Nexus letters—we are required to have a current eye exam on file. It's been several years since your last visit, and without an up-to-date exam, we cannot provide clinical documentation or forms related to your vision or eye condition.

While we are not currently in-network with your insurance, we would still be glad to see you and provide the care and updated records you need. Our goal is never to turn anyone away, but to ensure that any medical forms we complete are based on current, accurate evaluations.

We understand your frustration and would be happy to discuss your options if you'd like to schedule an updated exam. Please feel free to call our office—we're here to help.
LAWRENCE HARRISON
7 months ago
Do not make the mistake of purchasing your glasses from 20/20 Optics at Shreveport Eye Specialists unless you are seeking absolute incompetence. In that case, look no further, for you have found the masters of remarkable ineptitude in the field of eyeglasses. Two months of back-and-forth with 20/20 Optics and I still have yet to receive the correct pair of glasses. 20/20 Optics has done everything except place an order for the correct combination of frames and lenses.

As a testament to 20/20 Optics' gross ineptitude, I am currently wearing their third failed attempt at ordering the correct glasses, and am eagerly awaiting the fourth attempt, which I dare say will also be a failure. What a challenge it must be to enter the correct numbers from the given prescription into the system and place the order. If somehow this remarkable feat is achieved, expect the lenses to be scratched. Spare yourself the (literal) headache of not being able to see due to 20/20 Optics!

Edit: If 20/20 Optics spent as much time working as they do responding to Google reviews, they would’ve made the glasses right the first time.
Response from the owner:We’re truly sorry to hear about your experience with our optical department. Our 5-star team strives to provide high-quality eyewear and attentive service, and it’s disappointing to know we did not meet your expectations.

We understand how important it is to receive glasses that fit comfortably and provide clear vision, and our staff has worked diligently to remake your lenses multiple times to ensure you are satisfied. While this process has taken longer than anticipated, please know our intention has always been to resolve the issue and provide you with eyewear that meets your needs.

We appreciate your feedback.
Demarcus Gilliam
11 months ago
Patrick Gallagher
11 months ago
Haven't seen Dr. Van Norman in many years!! Started having issues and had no problem getting an appointment. His staff were very friendly and helpful. They all answered my questions and concerns.
Joyce Morris
11 months ago
Good honey white time. Good experience.
Kelly Gillis
11 months ago
Dr. Van Norman & all of his staff members were excellent. My procedure: cataract removals & LASIX was completely pain free & I have terrific results. Thank you all!